Amber Glenn always wears her heart on her sleeve, her joy or dismay clear for the world to see.

“It’s what makes me relatable, but it also makes it hard to hide,” Glenn said after her Wednesday practice at the Milano Ice Skating Arena.

Some 18 hours earlier, her face had displayed increasing levels of devastation, reflecting a heart crushed by the mistake on her favorite jump in the short program. It was an error so costly it left the three-time U.S. champion in 13th place, slightly more than nine points from 3rd, her hopes to contend for a medal probably gone.

Glenn looked inconsolable.

Reigning world champion Alysa Liu saw that. And when she might have been celebrating the strong skate that put her third, just 2.12 points from short program winner Ami Nakai of Japan heading into Thursday’s free skate final, Liu was more concerned about helping her teammate.

To Glenn, that ability to sense the heart of the matter is what has brought Liu to where she is today, delighting in skating for its essence rather than for where she winds up in the standings.